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Customer engagement
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#	Item
211	Improving the Customer Experience for Utilities Consumers Lowering Costs for a Strategic Imperative INTRODUCTION Across the utilities industry, several factors are making customer service a strategic priority while pl Add to Reading List Source URL: voxeo.com Language: English - Date: 2013-02-22 10:31:53 Electronic commerce Voxeo Telephony Interactive voice response Customer experience Call centre Customer relationship management Customer engagement Service Marketing Customer experience management Business
212	Neosperience Gamification: The Serious Side of Games to Take Your Customer Experience to the Next Level Neosperience White Paper  October 2014 Add to Reading List Source URL: exchange.neosperience.com Language: English - Date: 2014-10-26 15:33:15 Behavioral economics Gamification Game mechanics Motivation Reinforcement Experience point FarmVille Customer engagement Gaming Behavior Leisure
213	BigDoor Success Story: Yamaha Yamaha and BigDoor Partner to Drive Customer Engagement and Retention. Worldwide sensation Yamaha has been pleasing customers with an array of top-of-the-line products for over one hundred Add to Reading List Source URL: content.bigdoor.com Language: English - Date: 2015-01-29 20:17:37 Loyalty program Microeconomics Pricing Customer engagement Loyalty Business Consumer behaviour Marketing
214	Connected Retail is driving the evolution of a new operating model customer experiences / April 2015 Connected Retail: Reshaping tomorrow’s operating model and metrics Add to Reading List Source URL: pwc.com.au Language: English - Date: 2015-04-29 22:05:19 Customer experience management Retailing Information technology management Customer experience Retail Customer engagement Online shopping Loyalty program Amazon.com Business Marketing Electronic commerce
215	Increase fans, Increase engagement Sprocket is a fast-growing provider of customer nurturing platform for B to C companies. Founding team came from Yumemi K.K., the leader in mobile-based customer incentive in Japan. Pro Add to Reading List Source URL: en.sprocket.bz Language: English - Date: 2014-10-19 11:45:09 Gaming Apple Inc. Gears Sprocket Poptech Gamification IOS IPhone Smartphones Mechanics Technology
216	The Millennial Currency: How Many Points Are You Worth? - Loyalty and Rewards Loyalty and Rewards HOME Add to Reading List Source URL: www.loylogic.com Language: English Business models Loyalty program Microeconomics Pricing Reward website Credit card Loyalty business model Customer engagement Business Marketing Consumer behaviour
217	__________________________________ Real People. Real Solutions. View Point Add to Reading List Source URL: cdn.sykes.com Language: English - Date: 2014-07-31 20:17:07 Social media Customer engagement Social networking service Sales Customer relationship management Direct marketing Business Marketing Mass media
218	Web Content Planner This questionnaire will help you organize your content and determine the messages you want to communicate to your customers. Each section has a page of its own so you can add keep your notes with sect Add to Reading List Source URL: digitaldialogues.ca Language: English - Date: 2014-11-14 16:35:05 Internet culture Social information processing Blog Social media Customer experience ECRM Customer engagement Marketing Technology Business
219	PDF Document Add to Reading List Source URL: ijbssnet.com Language: English - Date: 2011-12-24 14:52:51 Management Relationship marketing Integrated marketing communications Strategic management Shareholder value Customer retention Customer engagement Customer profitability Customer Business Marketing Consumer behaviour
220	Baynote Product Overview Personalized Shopping Experiences The Baynote Customer Experience Layer and solutions observe Add to Reading List Source URL: www.demandware.de Language: English - Date: 2015-03-03 17:57:01 Web services Baynote Customer experience management Customer experience Online shopping Customer engagement Electronic commerce Business Marketing World Wide Web

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